Effective Period: January – October (Normal Operations)
Excludes: Peak Holiday Season — see our Holiday Guide for extended SLAs.
Inbound Receiving
Description | SLA Commitment |
Compliant Inbound Shipment | 3 business days |
Compliant Inbound Shipment — Onboarding | 5 business days |
Non-Compliant Inbound Shipment* | TBD upon inspection of inbound shipment |
Important Notes
The day of physical inventory arrival is considered Day Zero when calculating SLA commitments; the next business day is Day One.
Receiving of non-compliant inbound shipments cannot begin until an accurate a Purchase Order (PO) is created in our system by the merchant.
Onboarding refers to the first inbound shipment sent by a new merchant. An additional 2 business days are allotted for setup and familiarization with your catalog.
*Non-Compliant Inbound Shipment is defined as a shipment that does not meet our Receiving Guidelines. Lack of barcodes, absence of an accompanying Purchase Order etc. are all examples of things that would make an inbound shipment non-compliant.
Please note that Non-Compliant Shipments are subject to a $200 non-compliance fee and may incur additional time for receiving, sorting and put-away, as well as any VAS required.
Outbound Fulfillment – Direct-to-Consumer (DTC)
Description | SLA Commitment |
Order is Fulfillable and imported to 247 before 12:00 PM local warehouse time | Shipping label generated same business day |
Order is Fulfillable and imported to 247 after 12:00 PM local warehouse time | Shipping label generated next business day |
Important Notes
To qualify as a DTC order, all of the following must apply:
Fewer than 30 total units
Ships via 247 Fulfillment’s parcel accounts
Ships to a residential address
No special handling, pack-out, or assembly required
No document attachments
Outbound Fulfillment – B2B & FBA Preparation
Order Type | Description | SLA Commitment |
Standard B2B Order | Fulfillable and imported to 247 | Ready for shipment in 1-3 business days |
B2B/FBA Order – Carton / Pallet-Level Compliance | Fulfillable and imported to 247 | Ready for shipment in 4 business days |
B2B/FBA Order – Unit-Level Compliance | Fulfillable and imported to 247 | Ready for shipment in 5 business days |
*Exceeding Thresholds * | Exceeds normal scope | Evaluated case-by-case |
Threshold Triggers
Orders are considered beyond normal SLA scope if any of the following apply:
10,000 + total units (500 cases of 20 is still 10,000 units)
250 + carton labels required
1,000 + unit-level stickers / barcodes required
Example: An FBA order of 500 cases that require 1 FBA Label and 1 Transparency Sticker is 2 stickers / case, or 1000 stickers in total. This would exceed normal order thresholds.
If we do not communicate a need for extended processing time when these thresholds are met, standard SLAs will apply.
Definitions & Examples
Standard B2B Order
Similar to a D2C order but meets one or more of the following:
30 + total units
Ships via prepaid label or BOL
Ships to commercial address
Has document attachments
B2B/FBA Order – Carton / Pallet-Level Vendor Compliance
Requires carton/pallet-level pack-out or labeling instructions such as:
Applying GS1/G10/Transparency/Amazon ASIN labels
Applying induction or receiving labels for vendors
Grouping SKUs or colorways together
Packing specific unit denominations
Enforcing weight or dimension limits per carton or pallet
B2B/FBA Order – Unit-Level Vendor Compliance
Requires unit-specific labeling or assembly such as:
GS1, G10, Fineline, Transparency, or ASIN stickers
Scheduling & Processing
All third-party freight B2B / FBA Prep orders require a dock appointment.
Hours: Monday – Friday, 7 AM – 4PM local time
The day the order is imported as Ready to Ship is Day Zero.
Any special handling, pack-out, assembly, or routing documents must be:
Attached directly to the order, and
Set up through 247 Fulfillment’s vendor compliance protocol.
Ready for Shipment means:
Label / BOL generated by 247 Fulfillment (using internal parcel or freight accounts), or
Order packed and staged for pickup (using third-party labels or BOLs).
Value-Added Services (VAS)
Description | SLA Commitment |
VAS order or request submitted | Timeline determined after warehouse review and scope assessment |
Examples of VAS:
Pre-kitting
Inventory barcoding
Stickering or labeling
Quality control inspections
Other custom projects by request
Returns
Description | SLA Commitment |
Standard Return | Processed within 3–5 business days of arrival |
Important Notes
The day the return physically arrives at the warehouse is considered Day Zero; the following business day counts as Day One
Processing includes inspection, restocking, or dispositioning (as applicable).
Returns requiring special handling, repackaging, or quality control may extend beyond standard SLAs and will be reviewed on a case-by-case basis.
Discrepancies (e.g., missing RMA, unrecognized SKU, damaged packaging) will be reported to the client within 1–2 business days of inspection.
Once processed, the return’s final status (restocked, quarantined, or destroyed) will be updated in our warehouse management system in real time.