A purchase order in ShipHero lets our fulfillment team know what products you are sending, in what quantities, and how/when they’ll arrive.
This guide will walk you through both methods: creating a purchase order using the ShipHero Wizard and uploading a CSV template.
1. When to Create a Purchase Order
Before you start, make sure you’ve already:
Completed production with your manufacturer.
Prepared products to ship to your fulfillment warehouse.
The purchase order tells us what to expect and when to expect it.
2. Accessing the Purchase Orders Section
Log in to your ShipHero Dashboard.
Navigate to Purchase Orders in the menu.
3. Method 1: Using the ShipHero Wizard
Best for simple shipments (1–30 SKUs).
Click Create a Purchase Order.
Choose Vendor – usually your manufacturer.
Choose the Warehouse you are sending products to – e.g., 247 ON
(Optional) Select Kits if sending bundled products.
Search and select the SKU(s) you are shipping.
Enter the Quantity (e.g., 15,000 units).
Repeat for each SKU
Click Save Order.
Once saved, you will be redirected to your purchase order. Please update the Purchase Order (PO) name to match the PO name / number that will be used by your manufacturer. This ensures that we are able to identify which PO the shipment belongs to upon arrival.
If you do not have a PO name / number, use the following format:
4. Method 2: Uploading a Purchase Order via CSV
Best for complex shipments (multiple SKUs, especially apparel or high-SKU brands).
From the Purchase Orders page, click Upload Purchase Orders.
Download the CSV template provided by ShipHero, or linked here
Fill out the CSV with the following details:
Purchase Order Number
Vendor
Order Date / Ship Date
Carrier and Shipping Method (optional)
SKU(s)
Quantity
Sell Ahead (optional if you want to sell these quantities ahead of arrival)
Price (optional)
Return to ShipHero and click the “+” Upload Button.
Select and upload your completed CSV file.
If everything matches correctly, ShipHero will create the purchase order automatically.
5. Book A Delivery Appointment
Once your purchase order has been saved or successfully uploaded, book a delivery appointment through our Dock Scheduler. Use the same PO name or number when booking so we can match the appointment to your incoming shipment.
Creating a PO does not reserve a delivery appointment.
6. What Happens Next
After creating your PO and booking your delivery appointment:
The fulfillment team is notified of the incoming shipment.
Your warehouse will be prepared to receive and process your products as soon as they arrive.
You can monitor the status of your purchase order here at all times to see where your products are in the receiving process
✅ That’s it — you now know how to create purchase orders in ShipHero using both the Wizard and the CSV upload method.