Any eligible claims can be submitted to our team via the Claim Form here.

Please note that 247 is not directly responsible for reimbursements or approvals of shipping claims. Reimbursements will we added to your 247 billing account once a shipping claim is approved and reimbursed to us by the carrier. Often, this is on a monthly basis but varies from carrier to carrier.

Insurance coverage is carrier and service-level specific. 247's WMS software performs a “rate shop” between the available shipping options you’ve set up for each shipment method in your store. This “rate shop” process selects the lowest cost service from the available options for each individual package’s weight and zone.

If an order is lost or damaged in transit and shipped via a carrier and service that offers insurance, that order is eligible for a claim.

If an order is lost or damaged in transit and shipped via a carrier and service that does NOT offer insurance, that order is NOT eligible for a claim.

Many carriers offer $100 insurance as a de-facto benefit of using their service. In these instances, 247 will file a claim on your behalf with the carrier and award you any additional reimbursement greater than $100 that we receive. If we do not receive any reimbursement greater than $100, unfortunately we cannot provide any further reimbursement to you beyond the $100 already granted.

All eligible claims must be submitted to 247 within 30 days of shipment.

Any order that ships via a guaranteed service (UPS and FedEx 3-Day, 2-Day, and Overnight services ONLY) are eligible for reimbursement at the entire shipping cost if they are not delivered on-time.

Eligibility is based on the shipping service utilized.

To be eligible for a claim and reimbursement, any order shipped via a non-guaranteed service (everything except UPS and FedEx 3-Day, 2-Day, and Overnight services) must have no tracking movement for 15+ days since the last update.

Eligibility is based on the shipping service selected.

We need photos clearly showing the damage of the units from its journey in transit for any claim to be eligible and for you to be reimbursed.

If an order contains liquids and there are leaks, bursts, or broken seals in transit, the order is not eligible for claims unless the photos demonstrate that the primary packaging itself was damaged in transit (e.g. a clear puncture of a plastic tube or bottle or broken glass bottles).

Eligibility is based on the shipping service selected, as noted in the claims overview above.

To be eligible for a claim and reimbursement, any order shipped via a guaranteed service (UPS and FedEx 3-Day, 2-Day, and Overnight services) must have arrived after the guaranteed delivery date or been lost in transit, with no tracking updates at all by the guaranteed delivery date.

Please note that reimbursement is for the shipping cost of the order only if the guaranteed delivery date is not met.

Please also note that carriers’ guaranteed delivery timelines are set in business days, not in calendar days. Weekends and holidays are not counted as part of the timeline.

For example: an order shipping UPS 2-Day Air (guaranteed) order that is imported after 12:00 PM EST (247's same-day cutoff) on a Thursday will be fulfilled on Friday. The guaranteed delivery timeline is the following Tuesday.