Tracking Inquiries/Lost in Transit
247 can help file a claim for lost orders when certain criteria have been met.
Below is a checklist for determining whether an order can officially be considered lost in transit and eligible for a claim and reimbursement:
Order does NOT show “delivered” on the tracking URL
It’s been 15 or more days since the last update on the tracking URL
If an order meets all three of the above criteria, you can file a claim.
If an order does NOT meet all three of the above criteria, unfortunately we have no recourse with the carriers and cannot take any action until all three of the criteria are met.
Important Notes
Carriers do not scan packages at pickup at 247's warehouse, so the first update to the tracking URL typically happens once it is sorted at the carrier’s origin facility, which occasionally can take several days, especially during periods of increased demand
Manifest’s claims eligibility and reimbursements only relate to the original lost order (and does not in any way relate to re-shipments)--at your discretion, feel free to create re-shipments at any time to align with your individual CX objectives.